Official Guide
Complete Guide Responsible Gaming at l89
At l89, we believe everyone deserves to enjoy online gaming as a healthy form of entertainment. However, we also recognise that for some individuals, gaming can become difficult to control. That is why we have built a range of dedicated tools and guides to help you play wisely, safely, and responsibly at all times.
1 What Is Responsible Gaming?
Responsible gaming means enjoying online gambling activities purely as entertainment, with full awareness of the risks involved and disciplined control over the time and money you spend. It is not about not playing at all — it is about playing with a clear head and peace of mind.
When you play at l89, your primary goal should be enjoyment. Wins are a welcome bonus, but they should never be your main objective or a source of income you rely on. Online gaming involves an element of chance that cannot be fully predicted — this is what makes it exciting, but also what makes it risky if not kept in check.
L89 takes a responsible gaming comprehensively — not merely to comply with regulations, but because we genuinely care about the wellbeing of our members. Every feature we build and every policy we set is designed to ensure you can enjoy our platform in the healthiest way possible.
2 Warning Signs to Watch Out For
It is important to recognise the early warning signs of problem gambling. The sooner they are identified, the easier they are to address. Here are some signs to watch for in yourself:
Financial Signs
- Borrowing money to gamble
- Using bill money or essentials to play
- Hiding gaming expenses
- Frequently asking family for money
Emotional & Behavioural Signs
- Irritability when unable to play
- Thinking about gambling constantly
- Lying to loved ones
- Gambling to escape problems
Social Signs
- Neglecting work or studies
- Less time with family & friends
- Prioritising gambling above everything else
- Withdrawing from social activities
Psychological Signs
- Trying to chase losses by playing more
- Unable to stop even when wanting to do so
- Feeling guilty after playing but continuing anyway
- Needing to bet bigger to feel the same excitement
If you identify any of the signs above in yourself, do not panic. The first step is acknowledging that there is a problem — and that alone is a courageous act. Contact the l89 support team or use the self-control tools available in your account.
3 Self-Assessment – Are You Playing Responsibly?
Answer the following questions honestly. If you answer "Yes" to three or more questions, consider seeking support or using l89's self-control tools.
1
Have you ever played beyond the time or money limits you originally set for yourself?
2
Have you ever returned to play the next day to try to recover money you had lost?
3
Have you ever hidden your gambling activity or the amount of money spent from family members or friends?
4
Has gambling ever interfered with your work responsibilities, studies, or family life?
5
Have you ever felt stressed, anxious, or irritable when trying to cut back or stop gambling?
6
Have you ever borrowed money or sold belongings to fund your gambling?
7
Have you ever thought that gambling is a way to solve your financial problems?
8
Do you feel the need to increase your wager amount to achieve the same level of excitement as before?
This test is not an official diagnosis. It is a simple self-reflection tool to help you evaluate your gaming habits. If you are concerned about your results, please contact the l89 support team — we are here to help without any judgment.
4 How to Use l89 Self-Control Tools
All l89 self-control tools can be accessed directly through your account. Here is a quick guide on how to use them:
Login to Your Account
Access the l89 account settings page by clicking your profile icon at the top right of the screen after logging in.
Select "Responsible Gaming"
Find the "Responsible Gaming" or "Self-Control" tab or menu in your account settings. All control tools are listed there.
Set Limits Based on Your Needs
Choose the type of limit you want to set — deposit, playing time, or break. Enter the appropriate value and confirm. Reduction limits take effect immediately.
Receive Confirmation
You will receive a notification via SMS or email confirming the limit that has been set. Keep this record for your reference.
Contact Support If Needed
If you experience difficulty using the control tools or need assistance with an immediate self-exclusion, contact the l89 support team via 24/7 Live Chat.
5 Advice for Family Members & Close Friends
Sometimes, those closest to us are the first to notice when a gaming habit begins to become a problem. If you are concerned about someone you care about, here are some guidelines to help:
- Speak calmly and without accusation — choose the right moment and express your concerns with compassion, not anger
- Listen patiently — give them space to explain their perspective without interruption or judgment
- Do not pay their gambling debts — even with good intentions, this may only enable the behaviour to continue
- Suggest professional help — offer to accompany them in seeking counselling or professional support
- Take care of yourself too — supporting someone with a gambling problem can be exhausting; seek support for yourself too
- Set healthy boundaries — you can care for someone while still setting limits that must be respected
Remember, problem gambling is a real mental health issue. It is not a sign of weak character or moral failure. With the right support, many people successfully overcome this challenge and return to living healthy, fulfilling lives.
6 Child & Youth Protection
L89 upholds a policy of zero tolerance towards participation by children and individuals under 18 years of age. Our platform actively implements multiple measures to ensure minors cannot access our services.
Age Verification at Registration: Every prospective member is required to confirm they are 18 years of age or older upon registration. l89 reserves the right to request proof of age such as a copy of MyKad at any time, and accounts unable to verify a valid age will be suspended immediately.
Strict KYC Process: l89's identity verification process (Know Your Customer) ensures every member is a genuine individual who meets the age requirements. This protects the platform from misuse by irresponsible parties.
Advice for Parents: If you share a device with your children, make sure you log out of your l89 account after every session. Use a strong password and do not save passwords in the web browser on shared devices. Use parental control software to block access to gambling sites if necessary.
7 External Help Resources Available in Malaysia
L89 encourages members who need additional support to seek professional help. There are several organisations in Malaysia that provide free and confidential assistance for those affected by gambling problems:
Ministry of Health Malaysia
Provides counselling and referral services for addiction issues including gambling through government hospitals across Malaysia.
Gamblers Anonymous Malaysia
A peer support group for those experiencing problem gambling. Meetings are held regularly at several locations across Malaysia.
Talian Kasih 15999
A national social services helpline providing free counselling, information, and social welfare service referrals 24 hours a day.
Befrienders Malaysia
Provides free and confidential emotional support to anyone feeling distressed, hopeless, or unsure where to turn.
Seeking help is a sign of strength, not weakness. If you or someone you know needs immediate support, do not hesitate to contact any of the organisations above or reach out directly to the l89 support team.
8 l89 18+ Policy – Our Commitment
L89 requires all members to be aged 18 Years and Above. This is not merely a legal requirement — it is our moral responsibility to society. Here are our concrete commitments:
- Mandatory age verification upon new account registration
- Staged KYC verification for all active accounts
- Immediate suspension of accounts suspected to be owned by underage individuals
- Full account balance refunded to the legal heir or guardian in the event of an underage account case
- No advertising or promotions targeting minors
- Full cooperation with authorities in investigations related to child protection
L89 also supports national initiatives related to child protection in the digital environment. We continuously update our systems and procedures to remain a responsible platform trusted by the Malaysian community.