L89 is committed to carefully protecting the privacy and personal data of every member. This document clearly explains what information we collect, how it is used, and the security measures we take to keep your data safe at all times.
L89 has never sold, rented, or shared member personal data with third parties for marketing purposes. Your data belongs to you — we only use it to operate the platform better.
We believe privacy is more than a legal obligation — it is the foundation of trust between l89 and every member who joins our platform.
All data transmitted between your device and l89's servers is protected with 256-bit SSL encryption. Sensitive information such as banking details and passwords is never stored in plain text — everything is secured with robust hashing algorithms.
L89 has never sold, rented, or disclosed member personal data to advertisers or third-party companies for profit. Every piece of information you provide to us is used solely to manage your account and enhance your gaming experience on the l89 platform.
As an l89 member, you have the full right to access, update, and request deletion of your personal data at any time. Contact our support team and your request will be processed within 7 business days in accordance with our established guidelines.
The l89 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every data collection and processing activity meets the prescribed legal requirements, providing additional protection to all our Malaysian members.
Members' personal data is stored on servers protected by enterprise-grade firewalls, intrusion detection systems, and strict access controls. Only authorised staff may access member data, and all access is logged for security audit purposes.
In the event of any data security breach affecting your personal information, l89 is committed to notifying affected members within 72 hours of the breach being identified, in line with global industry best practices.
At l89, we deeply value the trust you place in us when you register and use our platform. This Privacy Policy has been written in plain language so you know exactly how your data is handled. Please read this document in full. If you have any questions, don't hesitate to reach out to our support team.
When you use the l89 platform, we collect several categories of information to ensure our services run smoothly and securely. Below is a detailed breakdown of what we collect:
Account Registration Information: When you register at l89, we collect your full name, mobile number, username, and encrypted password. This information is required to create and manage your account.
Identity Verification Information (KYC): To comply with legal requirements and prevent fraud, we require a copy of your identity card (MyKad) or valid identification document for identity verification purposes. These documents are stored securely and only accessed by authorised compliance personnel.
Financial Information: To process deposits and withdrawals, we collect your bank account or e-wallet information, including bank name, account number, and account holder name. We do not directly store credit or debit card details — all card transactions are processed through PCI-DSS certified third-party payment gateways.
Platform Usage Data: We record technical information such as IP addresses, device type, operating system, web browser, login and logout times, and gameplay activity logs. This data is used for security purposes, fraud detection, and improving the user experience.
Communications: If you contact our customer support team via Live Chat, email, or WhatsApp, we will retain records of that communication for reference and service improvement purposes.
The data we collect is used exclusively for the following purposes. We will not process your data for any other purpose without obtaining your consent first:
L89 will not use your data for any purpose beyond those stated above. We operate on the principle of data minimisation — we only collect information that is strictly necessary for a specific purpose.
L89 does not sell or share your personal data with third parties for commercial gain. However, there are limited situations where we need to share certain information with other parties to operate the platform properly:
| Receiving Party | Information Shared | Purpose |
|---|---|---|
| Payment Providers | Name, bank account number, transaction amount | Processing deposits and withdrawals |
| KYC Service Providers | Identity documents, facial photo | Member identity verification |
| Legal Authority | Information required by court order | Legal Compliance & AML |
| Cybersecurity Providers | Technical log data, IP address | Fraud detection & security |
| Game Providers | Member ID without full name | Providing the gaming experience |
All third parties that receive l89 member data are bound by strict confidentiality agreements and must comply with data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties unrelated to l89's operations.
The security of your personal data is l89's top priority. We have implemented multiple layers of technical and organisational protection to ensure your data remains safe at all times:
Data Encryption in Transit: All communications between your browser or app and l89's servers are secured by TLS 1.3 protocol with 256-bit SSL certificates. This means even if someone intercepts your data traffic, the information cannot be read.
Data Encryption at Rest: Member passwords are never stored in plain text. We use the bcrypt hashing algorithm with a random salt to store passwords. Banking details and other sensitive data are encrypted using AES-256 before being stored in the database.
Access Control: Access to databases containing member data is restricted to staff with a legitimate business need only. All access is recorded in tamper-proof audit logs, and all staff with access to sensitive data are subject to strict background checks.
Continuous Monitoring: Our systems are monitored 24 hours a day, 7 days a week by our cybersecurity team. Any suspicious activity triggers an immediate alert and swift action is taken to prevent any data breach.
L89 retains your personal data for as long as your account is active and for the required period following account closure in accordance with our legal obligations. Below is a general guide to data retention periods:
Once the retention period expires, your data will be securely deleted or anonymised using industry-recognised methods.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and l89's own policies, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the l89 customer support team via Live Chat or email. All requests will be processed within 7 business days. We may require identity verification before processing your request to ensure the security of your data.
The l89 website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
Essential Cookies: These cookies are required for core platform functions such as login session authentication, account security, and language preference storage. Without them, the platform will not function properly. These cookies cannot be disabled.
Performance Cookies: These cookies help us understand how members use the platform — which pages are visited most frequently, how long pages take to load, and any technical errors that occur. All information is collected anonymously and used solely to improve platform performance.
Functional Cookies: These cookies remember your preferences such as display settings, favourite game selections, and other personal choices so you don't have to reset them every time you log in.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the l89 platform. For more information on managing cookies, refer to the documentation for your web browser.
The l89 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18.
If we discover that data belonging to a person under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and terminate the account in question. Parents or guardians who believe their child may have registered on our platform are encouraged to contact our support team immediately.
L89 employs an age verification process during registration and may request proof of age at any time to ensure our platform is only used by eligible members.
L89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Every amendment will include an updated date at the top of this document.
For significant amendments, we will notify members via in-platform notifications or email before the changes take effect. Continued use of the l89 platform after the amendment effective date constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy page periodically to stay informed about how we manage your personal data. The latest version of this Privacy Policy takes effect from January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the l89 privacy team through the following channels:
Available 24/7 directly within the l89 platform. Click the chat icon at the bottom right corner of your screen.
Contact us at — responded within 1–2 business days.
Contact the l89 support team via WhatsApp for immediate assistance with your privacy and account matters.
Follow the official l89 Telegram channel for the latest updates on the platform, promotions, and privacy policy.
All data privacy enquiries are handled by our Data Protection Officer (DPO) and will be responded to within 5 business days. We are committed to addressing every concern seriously and transparently.
The l89 Privacy Policy is fully aligned with Malaysia's Personal Data Protection Act 2010, providing legal protection to all local members.
All data transmitted through the l89 platform is protected with industry-standard 256-bit SSL encryption, ensuring your information remains private at all times.
This Privacy Policy is updated periodically to reflect changes in legislation and industry best practices. Current version: January 2026 (v2.5).
Any identified data breach will be reported to affected members within 72 hours, and immediate action will be taken to minimise the risk.
Have questions about how l89 protects your data? We've listed answers to the most frequently asked questions from our members.